Refund policy
Returns and Full-Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Returns are not accepted for change-of-mind reasons, and partial refunds are not available.
A return may only be approved if the item is defective, damaged, or incorrect. To qualify, the item must be in the same condition in which it was received: unworn or unused, with tags attached and in its original packaging. You must also provide a receipt or other proof of purchase.
To request a return, contact support@jewlryshop.com before sending the item. Approved returns must be sent to:
If your return is accepted, we will provide a return shipping label and instructions explaining how and where to send the package. Items returned without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is defective or damaged, or you received the wrong product, contact support@jewlryshop.com immediately so we can review the issue and provide an appropriate solution.
Non-Returnable Items
The following items cannot be returned:
- Personalized, customized, or special-order products
- Items that have been worn, used, altered, or damaged after delivery
- Items without their original tags or packaging
- Sale or clearance items
- Gift cards
- Items returned without prior authorization
Please contact us before purchasing if you have questions about whether a particular item is eligible for return.
Exchanges
We do not offer direct exchanges. If an eligible return is accepted, you may place a separate order for the replacement item.
European Union 14-Day Right of Withdrawal
If your order is delivered within the European Union, you may have a legal right to cancel or return it within 14 days of delivery without giving a reason. This statutory right applies despite the general no-refund policy, subject to any exceptions allowed by applicable law.
Returned items must be unworn, unused, and complete, with their tags and original packaging. Proof of purchase is also required. Certain products, including personalized items and sealed goods that are not suitable for return once opened, may be exempt where permitted by law.
Full Refunds
Partial refunds are not permitted. If an eligible return is inspected and approved, the order will be processed for a full refund to the original payment method. Original and return shipping charges are non-refundable unless required by applicable law or the return resulted from a defective, damaged, or incorrect item.
We will notify you after receiving and inspecting the returned item. Approved full refunds are normally initiated within 10 business days. Your bank or card provider may require additional time to post the funds to your account. If more than 15 business days have passed since approval, contact support@jewlryshop.com.